Microsoft Office … must be installed before OMBEA Response is started.

Symptoms

“Microsoft Office 2010, Microsoft Office 2013, Microsoft Office 2016, or Microsoft Office 2019 must be installed before OMBEA Response is started.”

Background

This error occurs when a supported Microsoft Office version is missing or if you’re using the Microsoft Store or browser-based version of Office.

Solutions:

Solution 1: Reinstall OMBEA Response:

  1. Uninstall the OMBEA Response software.
  2. Restart your system after reinstallation.
  3. Install the OMBEA Response Software

Solution 2: Reinstall Microsoft Office:

  1. Uninstall the OMBEA Response software.
  2. Uninstall your current version of Office if unsupported.
  3. Reinstall a supported Office version (2013, 2016, or 2019).
  4. Restart your computer after installation.
  5. Install the OMBEA Response Software

Solution 3: Run Office Repair:

  1. Uninstall the OMBEA Response software.
  2. Go to Control Panel > Programs > Programs and Features.
  3. Select Microsoft Office > Click Change > Choose Repair.
  4. After the repair process completes, restart your computer.
  5. Install the OMBEA Response Software

Solution 4: Update Microsoft Office:

  1. Uninstall OMBEA Response software.
  2. Open any Office application (e.g., PowerPoint).
  3. Go to File > Account > Update Options > Update Now.
  4. After the update completes, restart your computer.
  5. Install the OMBEA Response Software