Voters cannot join ResponseApp session

Error Message

When participants click Join, they are sent back round to the ‘Enter Session ID’ screen.

Background

This error is caused by participants using the incorrect web address to join polling. Participants should use https://ra.ombea.com. If they use responseapp.ombea.com, their attempts to join polling will fail as described above.

Solution

1. Ensure participants use the correct address, https://ra.ombea.com.

Using a QR code with a Fixed Session ID will help you avoid this problem. See this article[this article] to learn how.